Refund policy

At PrimiummKart, we strive to ensure you are satisfied with your purchase. Please read our return and refund policy carefully.

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return:

The item must be in the same condition as received
It must be unused, unworn, and in original packaging
All tags and accessories must be intact
A valid proof of purchase (receipt/order ID) is required
A clear unboxing video is mandatory as proof for any return, exchange, or damage claim

To initiate a return, you can contact us:

After your request is reviewed and approved, we will provide further instructions.

👉 Note:

Please inspect your order upon delivery.

If you receive:

We will review and resolve the issue promptly.

The following items are not eligible for return:

Exchanges are allowed only in cases of:

📌 Unboxing video is compulsory for exchange requests.

Once we receive and inspect your return:

We will notify you about the approval or rejection of your refund
If approved:
- Refund will be processed to the original payment method
- For Cash on Delivery (COD) orders, refund will be made to your bank account

⏱ Refund timeline: