Frequently Asked Questions
General
PrimiummKart is a family-run online store offering a wide range of affordable, problem-solving products across categories like home, electronics, kids, and more.
No, you can place an order as a guest without creating an account.
You can contact us via email at patelhets267@gmail.com or WhatsApp at +91-7567655169 during our support hours.
Our support team is available Monday to Saturday from 9:00 AM to 6:00 PM.
Once your order is placed, you will receive a confirmation via email or SMS.
Shipping and Delivery
Yes, we deliver orders across India. Currently, international shipping is not available.
Orders are typically delivered within 5 to 7 business days after dispatch.
Orders are processed within 1 to 2 business days.
Tracking details are shared via email and SMS once your order is shipped. You can also track your order on our website.
Delays can occur due to courier issues or unforeseen circumstances. You can contact our support team for assistance.
Payment Related
We accept UPI, debit/credit cards, net banking, and Cash on Delivery (COD).
Yes, COD is available. Orders may require confirmation via phone before shipping.
Yes, all payments are processed through secure and trusted payment gateways.
Returns and Refunds
We offer a 5-day return policy from the date of delivery, subject to eligibility conditions.
No, certain items like health & wellness and electronics products are non-returnable.
You can contact us via email or WhatsApp within 5 days of delivery. An unboxing video is required for return or exchange requests.